Privacy Policy for Jen Services

Last Updated: 08/31/25

1. Introduction

Welcome to Jen Services ("we," "our," "us"). We provide artificial intelligence-powered customer service solutions, including chatbots, virtual assistants, and automated support systems, to businesses ("our Clients") to help them serve their customers ("you" or "End-User") more effectively.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with an AI customer service agent ("Jen") deployed by one of our Clients on their website, application, or other platforms.

Important Note: Jen Services acts as a "Data Processor" (or "Service Provider" under CCPA/CPRA) on behalf of our Clients, who are the "Data Controllers." This means:

Our Client determines why* and how your data is processed.

* We process your data solely based on their instructions to provide our services.

* Any questions regarding the specific use of your data by a particular business should be directed to that Client (their privacy policy should be linked in their chat interface or website footer).

2. Information We Collect

When you interact with a Jen, we may collect the following types of information:

a) Information You Provide Directly:

* Conversation Data: The text, audio, or video content of your conversations with the Jen.

* Account Information: If you are asked to authenticate yourself, we may process your name, email address, account ID, or other identifiers provided by you or our Client.

* Contact Information: If the interaction leads to a follow-up, you may provide your email, phone number, or other contact details.

* Feedback: Ratings, surveys, or feedback you provide about your experience with the Jen.

b) Information Collected Automatically:

* Technical Data: Your IP address, browser type and version, device type, operating system, and other related technical information.

* Interaction Data: Logs of your interaction with the Jen, including timestamps, session duration, and clickstream data within the chat interface.

* Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your chat session, remember your preferences, and analyze the performance of our services. You can control cookies through your browser settings.

c) Information from Our Clients:

Our Clients may provide us with information about you to enable the Jen to offer personalized support, such as your purchase history, account status, or past support tickets.

3. How We Use Your Information

We use the information we collect for the following purposes:

* To Provide and Maintain Our Services: To operate, power, and facilitate your conversations with the Jen in real-time.

* To Improve and Train Our AI: To analyze interactions to improve the accuracy, responsiveness, and effectiveness of our AI models. This includes supervised machine learning and natural language processing to help the Jen better understand and respond to queries. Where feasible, we de-identify and aggregate data for training purposes.

* To Ensure Security: To monitor for and prevent fraudulent, abusive, or malicious activity on our services.

* To Provide Analytics to Our Client: To generate reports and analytics for our Client about the volume, type, and satisfaction related to customer interactions.

* To Provide Support: To troubleshoot technical issues with our services and provide support to our Clients.

* To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (For EEA/UK Users)

If you are in the European Economic Area (EEA) or the UK, our legal basis for processing your personal data on behalf of our Client is typically:

The *performance of a contract** between our Client and you.

The *legitimate interests** of our Client in providing efficient customer service.

Your *consent**, where required and obtained by the Client.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

* Our Clients: Your data is shared with the specific Client on whose platform you interacted with the Jen. They are the Data Controller.

* Service Providers and Sub-processors: We engage trusted third-party vendors to perform functions on our behalf (e.g., cloud hosting providers, data analytics services, customer support platforms). These entities are bound by strict data processing agreements.

* Legal and Regulatory Authorities: Where required by law, subpoena, or other legal process, or to protect the rights, property, or safety of ourselves or others.

* Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Our Clients instruct us on their required retention period, after which we securely delete or anonymize your data.

7. International Data Transfers

Jen Services is headquartered in Canada. Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws by implementing safeguards like the European Commission's Standard Contractual Clauses (SCCs).

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

* Right to Access: The right to know what personal data we hold about you.

* Right to Rectification: The right to have inaccurate data corrected.

* Right to Erasure ("Right to be Forgotten"): The right to have your data deleted.

* Right to Restriction of Processing: The right to request a temporary halt to processing your data.

* Right to Data Portability: The right to receive your data in a structured, machine-readable format.

* Right to Object: The right to object to certain types of processing.

How to Exercise Your Rights:

Because we process data on behalf of our Clients, please direct your requests directly to the business you were interacting with (the Data Controller). They are responsible for validating and responding to your requests. We will provide them with all necessary assistance to fulfill their obligations.

9. Data Security

We implement robust technical and organizational measures to protect your data, including encryption in transit and at rest, strict access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

10. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently done so, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this policy from time to time. The "Last Updated" date at the top will reflect changes. We will notify our Clients of material changes, and they may be required to notify you.

12. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Jen.Services

Email: [email protected]

Address: Jen Services, 383 Cairnsmore St, Winnipeg, Manitoba Canada.

For questions related to a specific interaction with a Jen, please contact the Client whose website or service you were using.